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The Voice-Enabled Auto-Attendant system provides information retrieving and call-transferring services without operator’s assistance. Target information may cover the employee/department directory, such as e-mail address, extension number and mobile-phone number as well. The Voice-Enabled Auto-Attendant engages callers in a natural way and is ready to transfer the caller to an extension at any time. |
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Allow callers to access and query the extension number in a phone set. |
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Capable of keyword spotting, keyword verification, noise robustness, etc. |
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Automatic information update. Additional vocabulary data can be included with no extra training procedure required. |
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Incorporates database connection, which provides capability for enterprise-wide information retrieving |
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Helps to reduce the workload of human operators. |
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Automatic speech recognition feature enhances traditional telephony attendant system and increases company-wide efficiency. |
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Multimedia Applications Laboratory
Telecommunication Laboratories
Chunghwa Telecom Co. Ltd.
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Gwo-Hwa Ju, Ph. D.
Tel : +886-3-4244384
Fax : +886-3-4244619
E-mail : jgh@cht.com.tw
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