Intelligent human-computer interaction
OVERVIEW
As artificial intelligence technology rapidly evolves, we aim to leverage AI solutions to help users solve problems efficiently and optimize their workflow. Our institute specializes in developing intelligent human-computer interaction technologies by integrating AI-driven voice, text, and generative AI capabilities. These innovations have led to solutions such as smart customer service chatbots, AI-powered document review, and AI-based document generation, effectively enhancing user satisfaction and work efficiency.Intelligent human-computer interaction
CORE TECHNOLOGY
- AI Customer Service Chatbot
- AI document review
- AI document generation
AI Customer Service Chatbot/AI document review/AI document generation
Intelligent human-computer interaction
APPLICATION STATUS
Intelligent Customer Service Chatbot：We have developed a multi-turn dialogue chatbot powered by AI question-answering and knowledge management technologies, delivering rapid response services across multiple channels. The solution reduces customer waiting times while enhancing customer service agent productivity. Our comprehensive solutions include text-based chatbots, IVR (Interactive Voice Response) call-steering systems, and outbound survey chatbots, which have been successfully implemented in Chunghwa Telecom's customer service operations and numerous external projects. This innovative technology has earned the Best Product Award of the 19th National Brand Yushan Awards, the TCCDA-CSEA Best Intelligent Customer Service System Application Awards (2019-2023), and the Patent Gold/Silver Award of the Taiwan Innovative Technology Exhibition (2020, 2022-2023).
AI Document Review： By integrating multimodal large language models and retrieval-augmented generation technologies, we provide AI-powered solutions for reviewing documents and contracts. These solutions are applicable to financial regulatory and legal documentation, significantly improving review efficiency and reducing manual review time. A proven application of this solution is the AI-assisted review of annual reports for publicly listed companies.
AI Document Generation： Leveraging multi-agent systems combined with large language models and retrieval-augmented generation technologies, we provide AI- powered solutions for code and document generation. These solutions support the drafting of software development lifecycle documents, project service proposals, and other documents, effectively enhancing enterprise productivity.